Yaroslav Ivanenko

Pobeda street · Dnipro, 49066 · Ukraine · for******@ua.fm

I am experienced in Customer Care

Experience

Customer Care Quality Specialist

BaDM

Collecting and analyzing data to monitor the level of customer service. Completing all administrative tasks and updating records. Participation in team building and sales training events.

MAY 2017 till FEB 2018

Supervisor

AgroSfera ltd

Working as part of a Call Centre team and responsible for work assignments/rotations. Participation in team building and sales training events. Completing all administrative tasks and updating records.

MARCH 2017 till MAY 2017

Education

ORT Dnipro

Basics of web development

October 2018 - untill now

Dnipropetrovsk National University

Bachelor of Science
Management

August 2007- May 2010

Dnipropetrovsk Medical Academy

General Medicine
General Medicine

August 1994 - June 2000

Skills

Programming Languages & Tools
Workflow
  • Mobile-First, Responsive Design
  • Cross Browser Testing & Debugging
Languages

Interests

I enjoy most of my time being outdoors.

When forced indoors, I follow a number of sci-fi and fantasy genre movies and television shows, I am an aspiring chef.

Courses & Trainings